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Apple Products Blocked by Antivirus

This Article Applies to:

  • Avast Small Business Solutions
  • Avast Small Office Protection


By default, Antivirus will block Apple apps and connections on Windows machines. Connected iPhones will not be recognized as a drive or device, and iTunes may not start. The below Firewall application rules will need to be set to resolve this issue.

iTunes Exclusions

  • C:\Program Files\iPod\bin\iPodService.exe
  • C:\Program Files\iTunes\iTunes.exe
  • C:\Program Files\iTunes\iTuneshelper.exe
  • C:\Program Files\iTunes\iTunesVisualizerHost.exe

iPhone Exclusions

  • C:\Program Files\Bonjour\mDNSResponder.exe
  • C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

Please note these are the default locations. If the apps and services were installed on a different location, that location will apply.