Remote Control

 

The Remote Control Service allows you access and manage your Avast Business protected network through the cloud-based Hub. With Remote Control, you can configure, monitor, and diagnose issues, and provide support for the computers in your network from anywhere with an Internet connection. If you have a standalone Cloud Console, you can only use Remote Control from the Hub.

Basic Remote Control allows one concurrent session, and five fifteen-minute sessions per month. Premium Remote Control allows either one or multiple concurrent sessions (depending on your choice during subscription purchase), and unlimited sessions of any length.

Purchasing Subscriptions

You can purchase Premium Remote Control subscriptions from the Hub. Basic Remote Control does not require a subscription.

1. Open the Hub
2. Click the Account tab
3. Click the Subscriptions tab
4. Beneath Premium Remote Control, click Buy and complete any purchase details

You can also purchase Premium Remote Control subscriptions from your Account Manager or the Business Sales Team. With this option, you will be provided a wallet key to enter into the Console.

Activating Subscriptions

Once you have purchased Premium Remote Control, or want to use Basic Remote Control, do the following:

1. Open the Hub
2. Click the Account tab
3. Click the Subscriptions tab
4. Beneath Basic Remote Control click Activate, or click Buy Premium
   • If you already have Basic Remote Control activated, you will see Upgrade instead of Buy Premium

Using Remote Control

New devices can have Remote Control directly installed when you are selecting subscription options for the installer or remote deployment. This will ensure the Viewer is installed on the device(s). Existing devices may have to have the viewer installed manually, which you can download from the pop-up by clicking Connect beside a device, then the Download Installer link.

Connecting to a Device

1. Open the Hub
2. Select the customer from the drop-down menu
3. Click the Devices tab
4. Beside the device you would like to connect to, click Connect
5. Click Run the Viewer

MacOS Device Connections

Remote Control can be used to connect to macOS devices, but the initial connection requires some slight configuration. When the administrator first connects to such device, the User will be prompted to allow:

• Avast to carry out screen recording (in case admin wants to screen record)
• Accessibility feature to move the users' cursor when they connect
• The Remote Control agent to control their macOS device

Once the user accepts these three prompts, the administrator will be able to connect. After this, future connections to this particular macOS device will not require the user/admin to go through these steps.

While Remote Control is active you will be able to use your mouse/keyboard to interact with the end device.

Viewing Details of Remote Connections

You can view details on each device for the Remote Control service. Device Details list the last three remote connections, the name(s) of the admin(s) who connected, the duration of the connection if you have Premium Remote Control, and the date/time of the connection. You can also Connect from Device Details and enable/disable the service for that particular device on the Subscriptions tab.

1. Open the Hub
2. Select the customer from the drop-down menu
3. Click the Devices tab
4. Click the name of a device to view its details on the About tab