Subscriptions Overview

 

IMPORTANT ANNOUNCEMENT: Mobile Protection has been removed from all Small Business Solutions subscriptions (Essential/Premium/Ultimate Business Security) due to low adoption. Therefore, the Hub will no longer offer any related management options. The mobile devices with the subscriptions activated are reverted to the free version.

 

We recommend reviewing the service bundle changes to our Antivirus options that are fully available as of February 2022. See Avast Small Business Solutions for more information.

 

Services activated in the Business Hub will be attached to a Wallet Key. Purchases via the sales team will give either a Wallet Key or activation code, which must then be activated in the Hub.

Service	Billed
Antivirus	Per device
Patch Management	Per device
Cloud Backup	As a subscription in 100GB increments
Basic Remote Control	As a free service; five 15-minute sessions per month
Premium Remote Control	Per connection; unlimited connections or one at a time
VPN	Included with Premium Business Security/Ultimate Business Security bundle and legacy AV Pro Plus subscription
USB Protection	Included with Premium Business Security/Ultimate Business Security bundle

Partners

Subscriptions have been upgraded in the Business Hub to make things simpler for our partners and customers.

Subscription Types

Prepaid

Prepaid subscriptions cover a certain number of devices ("seats") you can activate for a set amount of time, such as one year or three years. When this subscription expires, the services on the devices will be turned off until you renew.

Buying and Activating Subscriptions

Prepaid

This is the process for purchasing subscriptions within the Hub. If you purchase a subscription through the Avast Business website or elsewhere, you should get an activation code you can input into the Hub.

1. Navigate to the Subscriptions page
2. Do one of the following:
   • If you have an activation code, click Enter activation code, enter the code, then click Activate
   • Beside the subscription you would like to purchase, click Buy now, then complete the transaction

Managing Subscriptions

Prepaid

Subscriptions are easy to manage within the Hub. You can buy, renew, start a trial, and change the number of available seats from the Subscriptions tab on the Account page. For more information on managing subscriptions, see Viewing and Altering Subscriptions.

Applying Services to Devices

You can add the services you have purchased to all or specific devices in your network by following the instructions provided in Managing Services.

Expiration

What happens when a subscription expires depends on what else is available.

• No other subscriptions: Service is stopped
• Another prepaid subscription: Devices are moved to the non-expired prepaid subscription

Direct

Subscriptions have been upgraded in the Business Hub to make things simpler for our customers.

Subscription Details

Prepaid

Prepaid subscriptions cover a certain number of devices ("seats") you can activate for a set amount of time, such as one year or three years. When this subscription expires, the services on the devices will be turned off until you renew.

Buying Subscriptions

This is the process for purchasing subscriptions within the Hub. If you purchase a subscription through the Avast Business website or elsewhere, you should get an activation code you can input into the Hub.

1. Navigate to the Subscriptions page
2. Do one of the following:
   • If you have an activation code, click Enter activation code, enter the code, then click Activate
   • Beside the subscription you would like to purchase, click Buy now, then complete the transaction

Managing Subscriptions

Subscriptions are easy to manage within the Hub. You can buy, renew, start a trial, and change the number of available seats from the Subscriptions tab on the Account page. For more information on managing subscriptions, see Viewing and Altering Subscriptions.

Subscription Assignment to Devices

Subscriptions are automatically assigned to devices when you select services for installation. However, you can manually change the selected subscription using the process in Applying Subscriptions to Devices (Business Hub and Avast Business Management Consoles).

Expiration

What happens when a subscription expires depends on what else is available.

• No other subscriptions: Service is stopped
• Another prepaid subscription: Devices are moved to the non-expired prepaid subscription

If the subscription is not renewed by a Business Hub admin user within 30 days of expiration, the Antivirus service will be automatically uninstalled and removed from endpoint devices.